Standard orders require 24 hours advance notice to ensure we source fresh ingredients and prepare meals to our quality standards. Orders placed before 3:00 PM will be delivered the following business day during your selected time slot.

For regular clients with recurring weekly orders, we can establish standing arrangements that automatically process without daily confirmation. Same-day delivery is available for orders placed before 10:00 AM, subject to a £15 rush fee and menu availability.

During busy periods like December or major corporate events, we recommend ordering 48-72 hours ahead. Our team at Hoditi works with local suppliers in London to maintain ingredient freshness regardless of order timing.

Absolutely. We cater to various dietary needs including vegetarian, vegan, gluten-free, dairy-free, halal, and kosher requirements. Each menu item is clearly labeled with allergen information covering the 14 major allergens recognized by UK food safety regulations.

When placing orders, you can specify individual dietary requirements for each team member. Our kitchen maintains separate preparation areas for allergen-sensitive meals to prevent cross-contamination. We work with certified suppliers who provide detailed ingredient documentation.

For severe allergies, we recommend contacting our team at [email protected] or calling +44 20 7912 3456 to discuss specific needs. We can create customized meal plans and provide ingredient lists for complete transparency.

We deliver throughout London during three time windows: 11:30 AM - 12:30 PM, 12:30 PM - 1:30 PM, and 1:30 PM - 2:30 PM on weekdays. You can select your preferred slot when ordering, and we'll arrive within that hour.

Our primary coverage includes central London postcodes (SW, W, WC, EC, SE1, E1) with free delivery for orders over £50. Extended delivery to outer London areas like Richmond, Wimbledon, and Canary Wharf is available with a £8-12 delivery charge depending on distance from our kitchen at Elm Park Road, SW3 8LT.

For offices hosting lunch meetings or events outside standard hours, we offer early morning delivery (from 8:00 AM) and late afternoon slots (up to 4:00 PM) with advance arrangement.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and corporate purchase orders. For one-time orders, payment is processed when you place your order through our secure online system.

Companies with regular delivery schedules can establish monthly billing accounts. We send itemized invoices on the 1st of each month covering all previous month's deliveries, with payment terms of 14 days. This simplifies expense tracking and reduces daily transaction processing for your accounts team.

All prices are shown in GBP (£) and include VAT. Corporate clients receive detailed receipts with VAT breakdown for accounting purposes. Contact our billing department at [email protected] to set up monthly invoicing or discuss payment arrangements that suit your company's procurement process.