About Hoditi
Founded in 2018, Hoditi emerged from a straightforward observation: London office workers needed reliable access to nutritious meals during their workday. Our founders, former corporate employees themselves, understood the challenges of maintaining proper nutrition while managing demanding schedules.
What began as a small operation serving three office buildings in Westminster has grown into a comprehensive service covering 47 business districts across London. We now deliver 1,800 meals daily to companies ranging from startups to established corporations.
How We Operate
Our business model centres on partnerships with 23 local restaurants and catering kitchens across London. Each partner undergoes evaluation for food safety standards, ingredient sourcing, and preparation consistency. This network allows us to offer variety while maintaining quality control across all meals.
The logistics system we developed handles orders from 340 companies. Orders placed before 10:00 AM arrive between 12:00 PM and 1:30 PM, coordinated through our central dispatch located in Southwark. Our fleet of 15 temperature-controlled vehicles maintains food at appropriate temperatures during transport.
Service Specifications
Meal options include vegetarian, vegan, gluten-free, and halal choices, clearly labelled with nutritional information. Portion sizes follow NHS nutritional guidelines for adult meals. Packaging uses recyclable materials, with containers collected during subsequent deliveries for proper disposal.
Our Approach
We focus on providing consistent meal delivery that supports workplace productivity. This means reliable timing, transparent pricing, and straightforward ordering processes for office managers and employees.
The pricing structure operates on a subscription basis for companies, with per-meal costs ranging from £6.50 to £12.00 depending on menu selection and order volume. Companies with regular orders of 50+ meals receive volume-based rates.
Operating Principles
Our operations follow several core principles established since our founding:
Punctuality
Deliveries arrive within scheduled 90-minute windows. Our current on-time rate stands at 96.3%, tracked through our dispatch system and verified by client confirmations.
Transparency
All meals include ingredient lists and allergen information. Clients receive detailed invoices showing individual meal costs and delivery fees without hidden charges.
Consistency
Partner kitchens follow standardised recipes and portion guidelines. We conduct quarterly quality assessments and respond to feedback within 24 hours.
Practicality
Menu planning considers office environments, with meals designed for desk consumption. Packaging prevents spills and maintains temperature for 45 minutes after delivery.
Our team of 42 staff members includes logistics coordinators, customer service representatives, and delivery personnel. The customer service team, based at our London office on Elm Park Road, handles inquiries Monday through Friday from 9:00 to 18:00, with Saturday availability from 10:00 to 14:00.
Since 2018, we have maintained relationships with the same core group of restaurant partners, ensuring familiarity with our standards and expectations. This stability allows us to focus on operational improvements rather than constant supplier changes.
