Terms and Conditions

Last Updated: January 2025

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires:

• "Company," "We," "Us," "Our" refers to Hoditi, located at Elm Park Road, 37, London, SW3 8LT.
• "Customer," "You," "Your" refers to the individual or business entity placing an order for food delivery services.
• "Services" means the office food delivery services provided by Hoditi.
• "Website" refers to our online platform accessible through web browsers and mobile applications.
• "Order" means a request for food delivery submitted through our platform.

2. Service Description

Hoditi provides office food delivery services, offering a curated selection of meals and beverages delivered directly to business locations. Our services include:

• Individual meal orders for office employees
• Corporate catering for meetings and events
• Scheduled recurring deliveries
• Customized meal plans for businesses

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Account Registration

To use our services, you may be required to create an account. You agree to:

1. Provide accurate, current, and complete information during registration
2. Maintain and promptly update your account information
3. Maintain the security of your password and account credentials
4. Accept responsibility for all activities that occur under your account
5. Notify us immediately of any unauthorized use of your account

4. Ordering and Payment

4.1 Order Placement

All orders must be placed through our website or authorized channels. By placing an order, you make an offer to purchase the selected items subject to these Terms and Conditions. We reserve the right to accept or decline any order at our discretion.

4.2 Pricing

All prices are displayed in British Pounds (GBP) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time of order placement.

4.3 Payment Methods

We accept various payment methods including credit cards, debit cards, and corporate accounts. Payment must be received before order fulfillment. For corporate accounts, payment terms will be agreed upon separately.

5. Delivery Terms

We strive to deliver orders within the estimated delivery time provided at checkout. However, delivery times are estimates and not guaranteed. Factors beyond our control, including traffic and weather conditions, may affect delivery times.

Delivery Requirements:

• A valid delivery address must be provided
• Someone must be available to receive the delivery
• Delivery to office reception or designated areas only
• Minimum order values may apply for certain locations

6. Cancellation and Refund Policy

Orders may be cancelled up to 2 hours before the scheduled delivery time for a full refund. Cancellations made within 2 hours of delivery may incur a cancellation fee. Refunds will be processed within 5-7 business days to the original payment method.

We reserve the right to cancel orders due to unavailability of items, incorrect pricing, or other unforeseen circumstances. In such cases, you will receive a full refund.

7. Food Safety and Allergies

While we take reasonable care to ensure food safety and quality, customers are responsible for informing us of any allergies or dietary restrictions. We cannot guarantee that our food is completely free from allergens. If you have severe allergies, please exercise caution when ordering.

8. Limitation of Liability

To the maximum extent permitted by law, Hoditi shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid for the specific order in question.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Hoditi and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Privacy and Data Protection

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

By using Hoditi's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.