Frequently Asked Questions

Find answers to common questions about our office meal delivery service in London

We require a minimum of 5 meals per order for office deliveries in central London. This helps us maintain competitive pricing while ensuring fresh, quality food reaches your team.

For offices with fewer employees, we offer flexible options including weekly meal plans where you can accumulate orders throughout the week. Companies ordering 20 or more meals receive volume discounts ranging from 10% to 15%, depending on frequency and total order value.

If your team size varies, we can arrange standing orders with adjustable quantities. Simply notify us 24 hours before delivery, and we'll modify your order accordingly.

Standard orders require 24 hours advance notice to ensure we source fresh ingredients and prepare meals to our quality standards. Orders placed before 3:00 PM will be delivered the following business day during your selected time slot.

For regular clients with recurring weekly orders, we can establish standing arrangements that automatically process without daily confirmation. Same-day delivery is available for orders placed before 10:00 AM, subject to a £15 rush fee and menu availability.

During busy periods like December or major corporate events, we recommend ordering 48-72 hours ahead. Our team at Hoditi works with local suppliers in London to maintain ingredient freshness regardless of order timing.

Absolutely. We cater to various dietary needs including vegetarian, vegan, gluten-free, dairy-free, halal, and kosher requirements. Each menu item is clearly labeled with allergen information covering the 14 major allergens recognized by UK food safety regulations.

When placing orders, you can specify individual dietary requirements for each team member. Our kitchen maintains separate preparation areas for allergen-sensitive meals to prevent cross-contamination. We work with certified suppliers who provide detailed ingredient documentation.

For severe allergies, we recommend contacting our team at [email protected] or calling +44 20 7912 3456 to discuss specific needs. We can create customized meal plans and provide ingredient lists for complete transparency.

We deliver throughout London during three time windows: 11:30 AM - 12:30 PM, 12:30 PM - 1:30 PM, and 1:30 PM - 2:30 PM on weekdays. You can select your preferred slot when ordering, and we'll arrive within that hour.

Our primary coverage includes central London postcodes (SW, W, WC, EC, SE1, E1) with free delivery for orders over £50. Extended delivery to outer London areas like Richmond, Wimbledon, and Canary Wharf is available with a £8-12 delivery charge depending on distance from our kitchen at Elm Park Road, SW3 8LT.

For offices hosting lunch meetings or events outside standard hours, we offer early morning delivery (from 8:00 AM) and late afternoon slots (up to 4:00 PM) with advance arrangement.

We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and corporate purchase orders. For one-time orders, payment is processed when you place your order through our secure online system.

Companies with regular delivery schedules can establish monthly billing accounts. We send itemized invoices on the 1st of each month covering all previous month's deliveries, with payment terms of 14 days. This simplifies expense tracking and reduces daily transaction processing for your accounts team.

All prices are shown in GBP (£) and include VAT. Corporate clients receive detailed receipts with VAT breakdown for accounting purposes. Contact our billing department at [email protected] to set up monthly invoicing or discuss payment arrangements that suit your company's procurement process.

About Hoditi

Founded in 2018, Hoditi emerged from a straightforward observation: London office workers needed reliable access to nutritious meals during their workday. Our founders, former corporate employees themselves, understood the challenges of maintaining proper nutrition while managing demanding schedules.

What began as a small operation serving three office buildings in Westminster has grown into a comprehensive service covering 47 business districts across London. We now deliver 1,800 meals daily to companies ranging from startups to established corporations.

Hoditi office meal delivery service

How We Operate

Our business model centres on partnerships with 23 local restaurants and catering kitchens across London. Each partner undergoes evaluation for food safety standards, ingredient sourcing, and preparation consistency. This network allows us to offer variety while maintaining quality control across all meals.

The logistics system we developed handles orders from 340 companies. Orders placed before 10:00 AM arrive between 12:00 PM and 1:30 PM, coordinated through our central dispatch located in Southwark. Our fleet of 15 temperature-controlled vehicles maintains food at appropriate temperatures during transport.

Service Specifications

Meal options include vegetarian, vegan, gluten-free, and halal choices, clearly labelled with nutritional information. Portion sizes follow NHS nutritional guidelines for adult meals. Packaging uses recyclable materials, with containers collected during subsequent deliveries for proper disposal.

Fresh office meals preparation
340+ Corporate Clients
1,800 Daily Deliveries
23 Partner Kitchens
47 Service Areas

Our Approach

We focus on providing consistent meal delivery that supports workplace productivity. This means reliable timing, transparent pricing, and straightforward ordering processes for office managers and employees.

The pricing structure operates on a subscription basis for companies, with per-meal costs ranging from £6.50 to £12.00 depending on menu selection and order volume. Companies with regular orders of 50+ meals receive volume-based rates.

Operating Principles

Our operations follow several core principles established since our founding:

Punctuality

Deliveries arrive within scheduled 90-minute windows. Our current on-time rate stands at 96.3%, tracked through our dispatch system and verified by client confirmations.

Transparency

All meals include ingredient lists and allergen information. Clients receive detailed invoices showing individual meal costs and delivery fees without hidden charges.

Consistency

Partner kitchens follow standardised recipes and portion guidelines. We conduct quarterly quality assessments and respond to feedback within 24 hours.

Practicality

Menu planning considers office environments, with meals designed for desk consumption. Packaging prevents spills and maintains temperature for 45 minutes after delivery.

Our team of 42 staff members includes logistics coordinators, customer service representatives, and delivery personnel. The customer service team, based at our London office on Elm Park Road, handles inquiries Monday through Friday from 9:00 to 18:00, with Saturday availability from 10:00 to 14:00.

Since 2018, we have maintained relationships with the same core group of restaurant partners, ensuring familiarity with our standards and expectations. This stability allows us to focus on operational improvements rather than constant supplier changes.